Refund & Cancellation Policy

We want every QAcademy AI learner to feel confident in their purchase. This policy explains when and how you can request a refund.

14-day satisfaction guarantee

Within 14 calendar days of purchase you may request a full refund for any paid course or one-time pack, no questions asked, provided you have completed less than 25% of the lessons in that purchase.

Subscriptions

Monthly and annual subscriptions can be cancelled at any time from your account page. Cancellation takes effect at the end of the current billing period — you keep access until then. We do not pro-rate partial months. New annual subscriptions are eligible for the 14-day guarantee above.

EU / UK consumer rights

Consumers in the EU and UK have a statutory 14-day right of withdrawal for digital content. By starting any QAcademy AI course (loading the first lesson) you expressly consent to immediate access and acknowledge that you lose your right of withdrawal once consumption begins. The voluntary 14-day satisfaction guarantee above replaces this where it is more favourable.

How to request a refund

Email billing@qacademyai.com from the email address on your account with your order reference. We respond within 3 business days and process approved refunds within 7 business days back to the original payment method.

Exclusions

• Issued and claimed certificates are non-refundable as they constitute completed services.
• One-to-one coaching, expert reviews and bespoke audits are non-refundable once delivered.
• Refunds may be withheld where we detect fraud, chargeback abuse, or violations of the Terms of Service.

Disputes

If you are unhappy with our refund decision, please reply to the same email thread. We will escalate to a senior team member. EU consumers may also use the European Commission's Online Dispute Resolution platform.

Effective July 2026. Questions or feedback: legal@qacademyai.com.